Privacy Policy

1. Data Collection

We collect the following information:

• Identification information (name, email address)
• Contact information (phone number, postal address)
• Details of transactions related to your requests
• Correspondence with our customer service

2. Use of Data

Your data is used for:

• Processing your refund requests
• Communicating with you about your case
• Improving our services
• Meeting our legal obligations

3. Data Protection

We implement security measures to protect your data:

• Encryption of sensitive data
• Restricted access to personal data
• Advanced security protocols
• Regular updates of our security systems

4. Your Rights

Under GDPR, you have the following rights:

• Right to access your data
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability

5. Data Retention

We retain your data for the duration necessary to process your case and in accordance with legal obligations. Beyond this period, your data is either deleted or anonymized.

6. Contact

For any questions regarding our privacy policy or to exercise your rights, you can contact us via our contact form or by email.