Frequently Asked Questions

What is Stopayment?
Stopayment is a service that helps consumers recover their money in case of payment disputes, fraudulent transactions, or unsatisfactory purchases. We assist in managing the refund process and handle communications with merchants and financial institutions.
How does the refund process work?
Our refund process is simple:
  1. Submit your refund request through our platform
  2. Provide necessary documentation and details about your case
  3. Our team reviews your case and initiates the appropriate procedure
  4. We handle communications with relevant parties
  5. You receive updates throughout the process
What types of cases do you handle?
We handle various types of cases including:
  • Undelivered products or services
  • Products not as described
  • Unauthorized transactions
  • Subscription cancellation issues
  • Double charging
  • Fraudulent transactions
What are your fees?
Our initial consultation is free. We work on a success fee basis, which means we only charge a percentage of the recovered amount. The exact percentage depends on the complexity of your case and will be clearly communicated before we begin working together.
How long does the process take?
The duration varies depending on the complexity of your case and the responsiveness of involved parties. Simple cases might be resolved in a few weeks, while more complex ones could take several months. We always keep you informed about the progress of your case.
What information do I need to provide?
To process your case, we typically need:
  • Transaction details (date, amount, merchant)
  • Relevant documentation (receipts, correspondence)
  • Description of the issue
  • Any previous attempts to resolve the situation
Is my information secure?
Yes, we take data security very seriously. All your information is encrypted and processed in accordance with GDPR regulations. We only collect and use information that is necessary for handling your case. For more details, please see our Privacy Policy.